Privacy Policy

1. Information We Collect

We collect personal information when you create an account, place an order, subscribe to our newsletter, contact customer support, or interact with our website or our Facebook page. The types of information we may collect include:

• Name, email address, mailing address, and phone number
• Payment information (processed securely through our payment partners; we do not store full card details)
• Order history and preferences
• Information you provide through surveys, contests, or promotions
• Technical information such as IP address, browser type, device information, and browsing behavior on our Site, collected through cookies and similar tracking technologies

2. Cookies and Tracking Technologies

We use cookies and similar technologies (including tools such as Facebook Pixel and Google Analytics) to understand how visitors use our Site, to remember your preferences, and to show you relevant advertising on platforms such as Facebook. You can control or disable cookies through your browser settings; however, some features of our Site may not function properly if cookies are disabled.

3. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders, including delivery and payment
• Provide customer service and respond to inquiries
• Send order confirmations, updates, and important account notices
• Send promotional emails, newsletters, and marketing communications, where you have consented to receive them
• Improve our Site, products, and services
• Detect and prevent fraud or misuse of our Site

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business, including:

• Delivery and courier partners, to fulfill and ship your orders
• Payment processors and mobile financial service providers (such as bKash, Nagad, or similar gateways), to process payments securely
• IT and hosting service providers who support our website and systems

These service providers are only permitted to use your information to perform the services we have requested and are required to keep it confidential.

We may also disclose information where required by law or to protect our legal rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to process your orders, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Choices and Rights

You may:

• Request access to, correction of, or deletion of your personal information
• Unsubscribe from promotional emails and newsletters at any time using the link provided in those communications
• Contact us with any questions about how your information is used

To exercise any of these choices, please contact us using the details in Section 10 below.

7. Data Security

We take the security of your personal information seriously and use reasonable technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

9. Links to Other Websites

Our Site may contain links to third-party websites. Once you leave our Site through such a link, we have no control over that website and cannot be responsible for the protection or privacy of any information you provide there. We encourage you to review the privacy policies of any third-party sites you visit.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Bangladesh.

12. Changes to This Policy

BakingToolBox reserves the right to update or change this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site, and we encourage you to review this page periodically.

By using our Site, you consent to this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our Site.