Delivery / Shipping Policy

Delivery Timeline

Delivery might take longer than the usual timeframe/line to be followed by BakingToolBox. The delivery timeframe is only subject to estimation, and please consider and calculate the announced timeframe as working days. It might vary depending on the circumstances. Delivery might be delayed due to force majeure events which include, but are not limited to, political unrest, political events, national/public holidays or official holidays, pandemics, etc., and also due to supplier delays for a high volume of orders or logistics partner (courier) constraints.

BakingToolBox will attempt to courier your product within 48 hours of ordering.

We kindly request customers to avoid placing bulk or excessive orders out of panic during periods of high demand or supply disruption, as this can affect our ability to serve all customers fairly and may lead to delivery delays.

Shipping Costs

Shipping costs vary based on the courier partner assigned to your order, the delivery destination, and the weight of the products being shipped. For orders shipped via Sundarban Courier Limited, the shipping charge is calculated and added to your order total directly at checkout. For orders shipped via Steadfast Courier Limited (home delivery), the final charge is determined by weight only after the product has been handed over to the courier, and is therefore not shown at checkout; the applicable weight-based rate structure is clearly provided on our site for reference. We will inform you of the final Steadfast delivery charge as soon as it is confirmed.

Order Tracking

Once your product is handed over to the courier, you will receive a tracking link via SMS directly from the courier service. In addition, your order status will be kept up to date on the Bakingtoolbox.com website, so you can check your order's progress at any time.

Delivery Refusal or Failed Delivery

Our courier partners will attempt to deliver your order to the address provided at checkout. If an order is refused at the time of delivery without a valid reason, the customer may return the product but will need to bear the applicable return shipping charge. If the order was paid in advance and the customer can provide a valid reason for refusal, a refund will be issued for the product amount, provided the product is not damaged during its return transit.

Customers who confirm a Cash on Delivery order but then fail to receive the product and do not pay the associated charges will be flagged as a "Red Flag" customer on our website, which may affect their ability to place future Cash on Delivery orders. Such fraudulent order behavior may also be reported to relevant courier fraud-check systems or e-commerce fraud-reporting platforms.

Lost or Damaged Products

If a customer receives a damaged product or if a package is lost in transit, Bakingtoolbox.com will provide a replacement product at no additional cost. If the same product is not available in stock for a replacement, we will offer the customer either a similar alternative product of equal value or a full refund of the product amount, based on the customer's preference.

Replacement Guarantee Policy

We provide a great customer experience each time you shop with BakingToolBox. Bakingtoolbox.com is committed to providing high-quality products to our customers. If you are not satisfied with your purchase, we ensure a "Replacement Guarantee". We will replace your purchased product if the product has a manufacturing defect or if the product delivered is not the same as the one you ordered, at no additional cost.

To request a replacement, customers must contact us within 24 hours of receiving the product. We will arrange for the return of the damaged or defective product and ship the replacement as soon as possible.

Please return the product with tags intact and in its original packaging, in an unwashed and undamaged condition. Replacement is subject to inspection by the BakingToolBox team and is not possible if the product is burnt, damaged by a short circuit, broken, or damaged due to misuse by the customer.

Refund Policy

At Bakingtoolbox, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we will gladly issue a refund for eligible items that are in their original, unused condition within seven days of receipt. Food color, essence, flavoring, and other consumable or repacked food items are not eligible for refund once the order has been delivered, except in cases of a non-authentic or misrepresented product.

When returning molds, pans, or other fragile items, customers are responsible for packing the product securely to prevent damage during transit. It is the customer's responsibility to ensure the item reaches Bakingtoolbox.com safely and in its original condition; we cannot process a refund or replacement for items damaged due to inadequate packing during the return shipment.

To initiate a refund, please contact us. Once we receive your request, we will provide instructions on how to proceed with the refund.

Refunds will be processed to the original payment method. Shipping and handling charges are non-refundable.

Please note that it may take several days for the refund to show up on your account.